Your privacy
What we keep, who can see it, and what you can ask us to do about it.
The short version
What you share here is 100% private and secure.
Only you and your counsellor see what you write. Nobody at FORE reads your notes unless there is serious concern for your safety. We never sell your information and we never use it for advertising. You can ask for a copy of it, or ask us to close your account, whenever you want.
Who can see my information?
Your information is private and is only accessed by authorised FORE team members who need it to support your care and safety.
This may include your counsellor, clinical supervisors and authorised admin staff. Admin access is limited to what is needed to provide the service or match you with a counsellor. Names and phone numbers are hidden from admin staff by default, and any access to them is logged.
Your information is never sold or used for advertising.
What you agree to
Four separate things. Only the first two are needed for us to help you.
I want FORE to help me with my mental health
A trained counsellor will talk with you and keep notes about your care. Only your counsellor and, where safety requires it, FORE's clinical lead can read them. You can stop at any time.
FORE can keep my information to provide this care
We keep what you tell us so your counsellor can help you properly. It is stored encrypted in Uganda's region, and we never sell it or share it for advertising. You can ask for a copy or ask us to delete it.
FORE can contact the person I name, if you are worried about my safety : optional
Only if there is serious concern for your life, and only the person you name. We will tell you first wherever we can. You can withdraw this at any time.
FORE can message me about my sessions : optional
Reminders about when a session is, and a note when you have a new message. Never anything about what you have discussed. You choose email, SMS or neither.
What you can ask for
A copy of everything we hold about you. To close your account. To take back any of the optional agreements above. All of it from your settings, without asking anyone.
Records of care you have received are kept even after you close your account, because FORE has to keep them. They stop being linked to your name or your number.
Where it is kept
On encrypted servers, in the region closest to Uganda. Your notes and messages are encrypted again on top of that, so they cannot be read even by someone with a copy of the database. Sessions are never recorded.
The full policy
This page is the short version. FORE’s full Confidentiality and Data Protection Policy sets out every rule we follow, and who to contact. Read the full policy